Frequently asked questions
FAQ
Where do you ship?
Where do you ship?
We ship anywhere in the United States including Alaska and Hawaii. We currently do not ship to P.O. Boxes (including APO/FPO), to the U.S. Territories or outside of the U.S. but we're working diligently to be able to offer that to you soon. Please check out our Shipping Policy for more information.
When will I receive my order?
When will I receive my order?
What is Simply Magic return policy?
What is Simply Magic return policy?
We offer a 30-day money back guarantee. If you don’t like Simply Magic product for any reason - simply return it within 30 days for a full refund. Please click here to see our full Return Policy.
Are your educational product safe for my kids?
Are your educational product safe for my kids?
Simply Magic educational toys meet ASTM (American Standards for Toy Safety) and CPSIA (Consumer Product Safety Information Act) requirements. Laboratory testing confirms these products are non-toxic, free from hazardous materials, and safe for children when used according to age recommendations. Not suitable for children under 3 years due to choking hazard risk. Please check the age grade listed on each product page.
How do I take care of my Magnetic Base Ten Blocks?
How do I take care of my Magnetic Base Ten Blocks?
Here is how to look after your Magnetic Base Ten Blocks so that they last a lifetime:
- While your Magnetic Base Ten Blocks do have anti-scratch laminated surface, it's best not to leave them in water or any other liquid.
- Simply wipe them with a damp cloth.
- You can also use any suitable disinfectants and sprayable surface cleaners following the instructions on the label.
How do I take care of my Foam Base Ten Blocks?
How do I take care of my Foam Base Ten Blocks?
Here is how to look after your Base Ten Blocks so that they last a lifetime:
- Simply use warm water and soap or dishwashing liquid to wash your Base Ten blocks.
- You can also use any suitable disinfectants and sprayable surface cleaners following the instructions on the label.
- Let your base ten blocks dry in the open air once cleaned.
How do I take care of my Jumbo Magnetic Ten Frame Set?
How do I take care of my Jumbo Magnetic Ten Frame Set?
Here is how to look after your Magnetic Ten Frames so that they last a lifetime:
- While your Magnetic Ten Frames do have anti-scratch laminated surface, it's best not to leave them in water or any other liquid.
- Simply wipe them with a damp cloth.
- You can also use any suitable disinfectants and sprayable surface cleaners following the instructions on the label.
How do I take care of my Magnetic Fraction Circles & Tiles?
How do I take care of my Magnetic Fraction Circles & Tiles?
Here is how to look after your Magnetic Fractions so that they last a lifetime:
- While your Magnetic Fractions do have anti-scratch laminated surface, it's best not to leave them in water or any other liquid.
- Simply wipe them with a damp cloth.
- You can also use any suitable disinfectants and sprayable surface cleaners following the instructions on the label.
How do I take care of my Daily Calendar?
How do I take care of my Daily Calendar?
Here is how to look after your Daily Calendar so that it lasts a lifetime:
- While your Daily Calendar and its magnetic pieces do have an anti-scratch laminated surface, it's best not to leave them in water or any other liquid.
- Simply wipe them with a damp cloth.
- You can also use any suitable disinfectants and sprayable surface cleaners following the instructions on the label.
How do I take care of my Educational Placemats?
How do I take care of my Educational Placemats?
Here is how to look after your Placemats so that they last a lifetime:
- Simply use warm water and soap or dishwashing liquid to wash your placemats.
- You can also wipe them down with a damp cloth.
- Please, do not put them in a dishwasher and do not use as chopping boards.
Do you make any charitable contributions?
Do you make any charitable contributions?
We offer a 30-day money back guarantee. If you don’t like Simply Magic product for any reason - simply return it within 30 days for a full refund. Please click here to see our full Return Policy.
My educational posters arrived rolled. How do I uncurl them?
My educational posters arrived rolled. How do I uncurl them?
Here is how to uncurl your posters in 3 easy steps:
1. Unroll the posters on a clean and flat surface.
2. Place heavy objects on top of the posters to flatten them further. Heavy books work perfectly for that.
3. Leave the posters with the weight alone for a few hours. If your posters still curl too much, you can flatten them by leaving the weights on corners for longer.